Technical Support Form

This form is for Technical Support only. If you're looking to cancel, extend or do other things with your I Feel Myself subscriber account, you can do that via the account maintenance section:

Account Maintenance section ››

If you are NOT submitting an account maintenance request, fill in the following form:

Your Name:

ifeelmyself.com username:

ifeelmyself.com password:

Subscription ID (from your welcome email):

Email Address (so your query may be answered)

Media Player and Version Number

Operating System

Further details: If you answered 'other' to the above question,
please write your operating system down here

Browser Type

Connection

Details of Problem - Please try and explain the problem as specifically as you can and include details of any error messages you are receiving. Also let us know if you are a new member or if you are a current subscriber and have been able to access the site previously with no problems.

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Video Playback and Download

The integrated Flash video player only provides medium quality playback so you can preview the video before deciding whether to download it in a higher quality format, using the links provided under the player. We offer 5 downloadable options; choose High Definition if you have a fast connection, or medium quality if you have limited speed.

The MP4 versions are the highest quality, using the latest h.264 encoding technique. If you have Windows, we recommend you install the free VLC video player below, and download the MP4 files. For M ac users, they will play in Quicktime. We do not recommend the use of Quicktime in Windows as the video may 'stutter'. The WMV versions in medium and high quality are provided for Windows users who prefer to use the Windows Media Player.

To get the video, right-click on the link for the version you want, and choose 'Save Target As...' or 'Save Link As...' then navigate to the folder where you want it saved. (If you have a Mac, you click on the link while holding down the Control key, and select 'Download link to disk'.) You'll get a progress window which will tell you when download is complete.

To play the video, locate it on your hard drive. If you double click on it, your computer will attempt to play it in your default video player.

Installing the VLC Player

During installation, you will be able to make this your default player for various file types. You only need to select MP4. We don't recommend that you select 'all'. After installation, you can change the preferred player for this type of file if you right-click on the file, select 'open with', tick the box 'always use the selected program to open this kind of file' then click on the player you want to use.

VLC player link


19 May	20 May	21 May
next update due: 1 hours - 39 min