I need help with...

IFM is easy to operate and the vast majority of users have no problems at all. The following is a summary of the Help related to difficulties some users experience the first time they use the site. If you are having problems, you will almost certainly fix it by reading the following. There is additional information on each topic elsewhere in the Help.

1. Firefox or other Mozilla browsers aren't compatible with Windows Media Player on pay sites. Use another player or another browser.
2. There is a bug in Firefox 3. You must enable 3rd party cookies in the browser settings even though IFM doesn't use 3rd party cookies.
3. You must have Cookies enabled to use IFM. Not only in your browser, but if your security software is blocking cookies you'll have problems. Check them carefully.
4. Videos released after may 9th, 2009 have Flash previews and are not intended to be streamed; the links are for downloading, the Flash video is for streaming.
5. For videos released before may 9th, 2009 you must set your media player preference in 'My IFM'.
6. You must have the date set correctly on your computer for cookies to function.
7. Quicktime doesn't allow you to enlarge the picture (to fit the screen) unless you upgrade to Pro. We recommend you use VLC player instead.
8. If you have an Apple portable device including i-pad or i-phone, you must have Private Browsing switched OFF. You will find this in Settings/Safari/Privacy.

Use this to recover not only passwords, but also forgotten usernames, and to identify who is your Billing Provider so you can use the links below to maintain your account. You may need to check your Junk Mail folder for the email.

Please enter your email address:

Common Errors

1. OOOPS! - WRONG PASSWORD OR USERNAME - PLEASE TRY AGAIN
   Remember passwords are cAsE SEnsitiVE

   If you can't remember your login details, use the Lost Password tool above under 'Finding my login details or password'. This message may also be seen if your account has expired. Use the Lost Password tool to recover your details and rejoin with the same username to keep your Favourites and other preferences.




2. RANDOMLY GENERATED CODE HAS EXPIRED, PLEASE RETRY LOGGING IN IMMEDIATELY
   

   The randomly generated code can be seen in the panel just under where you enter your password. It is a security measure. If you linger on the login page too long, the random code will expire, so you should log in without delay when you reach this page.




3. OOOPS! - WRONG CODE ENTERED - PLEASE TRY AGAIN
   Make sure you enter the random letters displayed in the image

   A new random code is displayed each time you reach the Login page. If you can't read the code, press the Refresh button on your browser to get a new code.



4. If you are returned to the main page and the message at the top of the screen says 'you must be logged in to access the media player' your computer is refusing to accept our cookies. It may be your browser, or it may be your security software. But this problem is ALWAYS about cookies. There is no possible cause at our end.
   
   You can test your browser here » IFM cookie tester but note this only tests your browser and there are other reasons your computer may not handle Cookies. Please see the Help item below entitled 'Cookie problems' for detailed information.




Cookie tester results

• If the message says the cookie was set OK, then you have security software (such as an antivirus program or firewall) which is causing the problem. Common programs which have aggressive settings that can prevent access include Zone Alarm, Nortons, McAfee and AVG. The settings are generally under the heading of 'Privacy'. NOTE: Turning off your firewall or antivirus program generally won't fix the problem because your security software will still block cookies even if it is not checking for viruses.



• If the message you received says your date is incorrectly set, that is why you can't get access. Please set the date correctly on your computer.



• If the message says that you have Java scripts disabled, please change this on your browser.



• If the message says a cookie could not be set, you need to adjust the settings in your browser. You'll find instructions for popular browsers below.

Internet Browsers and Cookies

Some web sites store information in a small text file, called a cookie, on your hard disk. Newer versions of browsers are defaulted not to accept cookies. Cookie settings may need to be adjusted in order to use our website.

If you are using a computer at work, or are behind a company firewall, it is possible that you may not be permitted to change these settings. Additionally, you may have installed a third party program (usually a firewall or antivirus program) that overrides your web browser's cookie handling settings. Please disable the program or verify that you have changed your cookie handling settings within this program as well.

How to adjust cookie settings for Internet Explorer (IE) 6.0

• Click the Tools Menu
• Click Internet Options
• Click the Privacy tab
• Click Sites button
• Type in www.ifeelmyself.com (for more details see point 1.5.1 below) and click Allow
• Click OK
• Click OK

How to adjust cookie settings for Firefox 1.5 (Windows)

• Click the Tools Menu
• Click Privacy tab
• Click the Cookie sub tab
• Check off Allow sites to set Cookies
• Check off 'for the originating site only'
• Click OK

How to adjust cookie settings for Safari 1.3 (Macintosh)

• Click the Safari Menu
• Click Security
• Set Radio button to Accept Cookies: Only from sites you navigate to
• Close window

How to adjust cookie settings for Firefox 1.5 (Macintosh)

• Click the Firefox Menu
• Click Preferences
• Click Privacy tab
• Click the Cookie sub tab
• Check off Allow sites to set Cookies
• Check off 'for the originating site only'
• Close window

How to adjust cookie settings for Opera

• Click the tools menu
• Click preferences
• click the 'advanced' tab
• 'cookies' is the 9th option on the left-hand column, click that
• set your preferences here from the drop-down menus. you can specify individual sites to accept cookies from with the "manage cookies" button.
• click ok when done.

You may need to do some or all of the following to overcome your cookie problem:

• Add all of the following domains as Trusted Sites from which cookies should be accepted:
  
     media.ifeelmyself.com
     media2.ifeelmyself.com
     www.ifeelmyself.com
     ifeelmyself.com
  
  
• Allow Third Party Cookies.
  
  
To enable third-party cookies in firefox:
Go to Tools --> Options --> Privacy --> Cookies --> Accept third-party cookies


• Do not remove "private header information. " (see image below)
  
  
• Check settings for 'family safe' or the equivalent in your security software (settings which restrict access to known adult sites, like ours).
• Check with your System Administrator if you are on a network in a company or community organisation which may be filtering your internet to prevent access to adult sites.
• If you are still having problems, or you have security software which isn't listed here, simply Google up your question in general terms. Problems like this are common and it is impossible for us to test all combinations of browser and security software; but somebody, somewhere, has had a similar problem to you and the answer is out there. You should also check out the IFM forums too see if someone has already posted a solution to your question.

Further assistance

Of course, if none of these solve your problem, please fill out a Help form ››

Cancelling rebills is done at the billing provider's website. We have used 3 companies to process our billing, so you need to identify which one you joined with. Your Welcome email will tell you, but if you no longer have that, you can use the Lost Password tool to find out. You CANNOT cancel rebills by emailing us. The final step in the process of cancelling your rebills is to receive an email, confirming the cancel. If you don't receive this email, you may not have finished the process and you should check your junk mail folder, visit the billing company's page to check they have your correct email address, and if none of that works, use a Support form for help.

To identify who is your billing provider, please read on to the next section. Once you know your billing provider, proceed to their web site to cancel rebills.

You may change some of your account details by visiting the website of your billing Provider. Which details can be changed depends on the provider.

If your Subscription ID looks similar to 20090101X1X1 your billing provider is Secure Data Bill and their site is HERE

If your Subscription ID looks similar to 0104355501000056381 your billing provider is CCbill and their site is HERE

If your Subscription ID looks similar to ifm999999 your billing provider is GMbill and their site is HERE

You can do this with the Lost Password tool above under 'Finding my login details or password'. It will email you a list of all accounts you've had at this site, including any expired accounts.

Your Username is reserved for you even after your account expires. If you have an expired account you can retain your Favourites and Preferences, as well as your Username, by ticking the 'returning customer' box on the Join page (it is on the first or second page). You will be asked to enter your old username and password. If you don't remember these, use the Lost Password tool (on the Login screen) to have them emailed to you.

Use the preview window to watch the movie in real time, but if you like it, download a better quality version using the text links under the video.

Don't click the download links in the conventional way (left click) as that will start your media player, which will attempt to stream the videos, but they are generally too large to stream and may stall your browser. You should instead download them to your hard drive as follows:

Windows: Right-click the link of the file you want and choose 'save target as ' or 'save link as'. Navigate to the folder where you want to save it, and click 'Save '

Mac: Option + Click will immediately download the file to your default HDD downloads location. Command (control) + click will open a menu where you can select 'download linked file' to put it in your preferred location for downloads.

You can now play back the movie as many times as you wish.

• Apple PMDs (i-phone, i-pad) don't support Flash, so clicking the images with the Play symbol won't do anything. Just click the med-Q MP4 version and it will play. (For the older videos not in HD, select the med-res Quicktime).
• If you have an Apple portable device including i-pad or i-phone, you must have Private Browsing switched OFF. You will find this in Settings/Safari/Privacy.

• If the video plays as a thin line in the middle, upgrade to the latest Windows Media player.
• If the file that you downloaded is a small file that won't play, you need to enable 3rd party cookies in your browser.
• If the video stops and starts, stutters, or seems to freeze, you should try a different player. This may happen in Windows if you use Quicktime player. But this also might be caused by limitations of your system's processor speed ' download a smaller, lower quality version of the video instead.
• If the video won't play at all, or you have other problems, check what players you have installed on your system and always upgrade to the latest version. You will find links for free player downloads below.
• If you want to play the video in full screen mode, please check with the supplier of your video player as they control that feature, not us. Quicktime Standard will not allow you to enlarge the player; however the Hi-Def versions are pretty big and may already fill your screen.
• Please note that Mozilla browsers (eg Firefox) aren't compatible with Windows Media Player for paysites. You should use a different browser, or a different media player (we recommend VLC player).
• If you have an Apple portable device including i-pad or i-phone, you must have Private Browsing switched OFF. You will find this in Settings/Safari/Privacy.

       

We provide videos in various formats for your convenience. Up to May 2009 we provided WMV and Quicktime formats in 2 sizes each, for Windows and Mac users respectively. From May 2009 we upgraded to High Definition equipment and switched to providing MP4 instead of Quicktime. Videos are now in Widescreen at increased bitrates for higher quality, though some videos may still be released in the old 4:3 ratio as we publish material shot before the changeover. MP4 versions use h264 encoding for the best possible quality with minimal download times. The Hi-Def videos require a relatively fast processor and may not play smoothly on older or budget computers. If they don't play smoothly, just download a lower resolution version instead.

Your choice of format depends on the quality of your internet connection, the kind of device you're using (computer, handheld, I-phone etc.), the media player you're using, and perhaps constraints of your operating system. All formats can be downloaded and kept on your hard drive except the Flash previews.

We recommend you use the MP4 files as their quality is the best. If you're using Windows, we suggest you get the free VLC player linked above. During installation, we recommend you don't take the free toolbar, and that you consider whether you want VLC to play all your other media file types as well. You have the option to set those file associations.

Please note that Mozilla browsers (eg Firefox) aren't compatible with Windows Media Player for paysites. You should use a different browser, or a different media player (we recommend VLC player).

FLASH videos: These play in the built-in video players on the site, and are provided for preview purposes, as their quality is not as good as the downloadable files. The advantage of Flash is that it will stream in real time. Use these to check out a video, and if you like it, download the format that best fits your needs.

If you can't see a video player window at the top of the centre column of the site, you should download and install the Flash plugin here.

Videos Released 2006 to May 2009
Format Size/Aspect Compatibility
Med/WMV 320x240 4:3 Windows Media v9, VLC
Hi/WMV


640x480 4:3 or
720x576 4:3 or
720x480 16:9
Windows Media v11, VLC



Med/QT 320x240 4:3 Quicktime, VLC
Hi/QT


640x480 4:3 or
720x576 4:3 or
720x480 16:9
Quicktime, VLC




Videos Released from May 2009*
Format Size, 16:9 Encoding Compatibility
Flash

480x270

 

For streaming only. Requires Flash plugin
MQ/WMV - Medium Quality

480x270

WMV3

Windows users with limited bandwidth
MQ/m4v - Medium Quality



480x270



AVC1 h264



For I-phone, I-pod, PSP. Also Mac users with limited bandwidth


HQ/mp4 - High Quality

854x480

AVC1 h264

Larger, use QT (Mac) or VLC (Windows)
HQ/WMV - High Quality


854x480


WMV3


Larger, for Windows Media only users with higher download capacity
HD/MP4 - Highest Quality (Shot in High Definition)

1280x720


AVC1 h264


Largest. Use Quicktime on Mac only, use VLC on Windows.

*Some videos released after May 2009 may still be in 4:3 aspect, 720x576.

Studio: Filmed in the IFM studio where conditions are perfect for ladies to relax and indulge themselves, while multiple camera angles and sensitive microphones capture every detail. The ladies are alone while they masturbate in the studio the way they want - unscripted and undirected. (Like all IFM movies.)

Home Made: Filmed in the lady's own home, usually, where she's comfortable and accustomed to pleasuring herself. We use the same professional equipment as in the Studio so you're assured of extremely high quality. Some Home Made videos are submitted by girls in remote places, usually filmed on a High Def handycam, so the quality is still very good but there's only one angle; becuase they have the flexibility of filming in their own time when they are most ready for a powerful climax, these are often very visceral and intense videos.

Fantasy and Adventure: Orgasms don't just happen at home! Many girls like to masturbate in nature, in the workplace, abandoned spaces etc. We work with them to film new situations they've fantasized about, or places where they already masturbate. We haul our pro gear out on location but when it comes time to get down to it, we leave them alone to relax and do what they love. So there is no crew to put them off and no director telling them what to do.

Up Close: Filmed in the studio as a montage of mostly very close compositions, highlighting the subtle changes that happen during masturbation and offering the most detailed view possible. From the subtle stiffening of a nipple to intense pelvic contractions, you won't miss a thing!

Video Diary: We give the girl/lady a high-def camcorder to take home, and over the space of several weeks she documents her masturbation, while giving us insight into what's happening in her life. These are fascinating and often very intimate videos.

Lucubrations: It's a big word but not as scary as it sounds; these are indepth interviews with the ladies in which they talk frankly about all sorts of things, including of course sex, masturbation, and orgasm.

Loose Ends: Sometimes while filming for IFM we happen to capture sexy, pretty, hot or otherwise interesting footage which doesn't include masturbation to orgasm, but you'll want to see it anyway so we put it here :)

This relates only to the older videos, which can be played in a separate window instead of downloading. As you browse the site you will notice that some videos don't have the text links for the various download formats. They have a single DL button. You can click the image to play the video or right-click (option-click on a Mac) to download. The file format you receive will depend on your Media Setting in 'My IFM'. The setting can also be changed from the player window. This has no effect on the newer, widescreen videos released after May 09.

The speed at which you can download is a combination of many factors. We have servers located in the USA and in Europe on fast connections and running way under capacity. In 'My IFM' you can run a test that will determine which server is better for you, and connect you straight to that. If you experience a sudden loss of download speed, the most likely cause is a network blockage somewhere between you and us. These problems affect all web sites occasionally, are beyond the webmaster's control, and generally resolve themselves within a day or so. If you log in from a different computer through a different service provider, you'll likely find the speed is normal. If the problem persists you can raise the issue with your service provider or use the support form to let us know, and we can give you instructions to manually connect to the alternate server.

You may find a Download Manager increases your speed, slightly.

You can use a download manager of the type that requires you to enter links and queue them for download. They are also useful for picking up downloads that are cut off by a dropped connection. We can't offer support for download managers, you would need to seek that from the software vendor.

What is disallowed is the use of spiders, crawlers or bots, that is, programs which crawl through the site looking for links to download. The obvious reason we don't allow this is because you will end up with 5 copies of each video and our servers would be unnecessarily overloaded. To prevent this, we have a cap of 5Gb per day, which is enough to download many movies and is well within the terms of 'fair use' of the site.

You are automatically enrolled in the Forum, but you need to log in separately from the main site, with the same username and password. If you find you can't enter the Forum please use the Help Form to let us know and we'll add you manually.

Please refer to our Terms of Use here. Under our Easy Cancel Guarantee, if you email us (using the Help form) within a few days of being rebilled and you haven't used your account, we can give you a refund.

Please use the Support form once you have been through the Help and are unable to find the solution there. Our support is responsive and helpful providing you give the correct information and a detailed description of your problem. If you ask a question that is answered here in the Help section you may not get a reply. The Support form can NOT be used to cancel rebills or update your account information, that is done at the sites of the billing providers (links are elsewhere in the Help). You can open a support ticket HERE.

We answer all genuine help enquiries within 24 hours, usually much less. If you didn't hear back from us this could be because:

• The email address you put on the form was incorrect and our reply bounced.
• Our reply is in your Spam or Junk Mail filter.
• You didn't use the Help facilities first, and asked a question that is clearly answered in the Help.